Hating the New Version
closed
Chris Christensen
Why do you hide the features I use
1) You made it harder to change the speed of the playback which I use all the time
2) Markers don't seem to work at all any more and comments are a poor substitute, they don't seem to export with the transcript like markers
3) You keep making export harder to do. This is one of the commands I do everytime, don't hide it under Composition
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Support Team
marked this post as
closed
We're sorry that you've run into so many issues, and that we haven't responded until now. This feedback form is specifically for feature requests. For bug reports, urgent issues, generalized feedback or specific workflow complaints, the best option is to file a support ticket.
That way we can make sure to forward bug reports to our engineers, share workarounds, and talk through any options to improve your experience. They'll also help parse design feedback that can be sent to our product team.
You can file a support ticket here:
https://help.descript.com/hc/en-us/articles/10337720480653-Contact-Descript
Autopilot
Merged in a post:
Broken Classic Markers
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justin@calvarychapelorlando.com
In classic type M for marker but then can no longer name it, delete it, or do anything with it except undo making it. Been broken for two weeks. Please patch a fix. I use both and classic project was faster for my audio only workflow until this. Please don't force us to use a slower video focused tool.
Photo Viewer
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Chris Smith
I actually abandoned a project after transcribing and just couldn't work with the new interface. I couldn't find a way to revert back to classic, or even how to migrate it or merge it into a new classic project, so I basically started over. They must have changed other stuff with their server processing engine, because even classic is super laggy and frustrating. The stupid playhead reverts back to the very beginning every time I make an edit to the transcript or a speaker label. I have to wait for it to catch up, click on the transcript over and over to get the playhead back where it needs to be, before starting playback again. God help you if you try anything like that DURING playback, but I used to be able to do all this stuff while I was listening. What gives? I'm thinking about canceling and looking for a different option out there.
Joseph Oh
Echo this sentiment. I understand the pursuit to push your product further, but keeping the "classic" template for compositions and editing is a huge slap in the face. Copy and pasting elements from previous compositions from classic over to storyboard is no where near seemless. Properties are back to default, and basically tells me you don't value your customer's time in learning your software to make such a drastic change without substantial support. It kind of seems like you've made almost all your workflow tutorials on youtube obsolete too without any replacements prior to launching this update.
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Shannon Wedge
Agreed. Adding additional clicks to export is annoying. I don't see what purpose could possibly be served by this change.
Chris Smith
I'll second the marker comment. Although you can still create them (use a # symbol to create), they also made it difficult to navigate between them. (you have to click the ellipse > Jump to marker > select. Someone else commented about a suggested Table of Contents sidebar that would be a great use for markers.