Canny AI
Merged in a post:
live chat
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Jennifer Vichinsky
I used live chat once, now I don't see access to it & I have a paid plan
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Support Team
shipped
For users with an active paid subscription, live chat support is available Monday through Friday from 5:00 a.m. to 5:00 p.m. Pacific Time. To access live chat, you must be logged in to your account either on the web version or desktop version of Descript.
https://help.descript.com/hc/en-us/articles/10337720480653-Contact-Descript
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Support Team
Merged in a post:
Chat Help
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Eric Moody
Please offer chat-based help, even if it's just for emergencies. For example, changing Speaker Label to a different voice is simply not functioning for me today. This is an emergency, as I use Descript to produce videos for clients every day. Thanks.