I'm a brand new user trying to edit podcast files. I allowed underlord to help me - it froze the project, combined two user videos and completely "lost" - one of them (who now has no face and no audio). All the editing I'd done is gone. And now I'm getting messages that say I've used half of my upload time on the "hobbyist" plan and urging me to upgrade. And also it says I've run out of AI time and I should buy more. I paid for a year in advance 2 days ago. This is just a DISASTER so far. I'm willing to try again and not ask for my money back - but is there a way to "re-set" the account from scratch and I can just ignore the underlord?