Titles and captions disappeared from my project with latest software update
closed
Sean Shea (Songs for Positive Change)
I was working on a project in the Mac desktop app, including title and caption layers. I noticed a notification that a new update was ready, but I didn't want to interrupt my work. I closed the session, and when I reopened the app, it had been updated to version 98, and the captions and title layers were missing from the project. I was alarmed, as I did not know if other recent edits such as scene divisions, crops, transitions, etc. had also been lost, or whether it was possible to recover the version I was working on.
Fortunately, when I opened the project in the web app, the recent edits showed up, and I tried downloading a backup of the project, and opened that. Now the missing layers and other edits are visible in the desktop app. I hope they stay, and that the new version of the app is stable!
Regards,
Sean
Gabe Michalski
closed
Hey Sean,
Thanks for reporting this issue. In order to look further into it, we would need you to open a support case, which you can do here: https://help.descript.com/hc/en-us/articles/10337720480653-Contact-Descript
Feel free to just include a link to this post so you don't have to type all of this out again, and add a project link.
For context, this space is for Feature Requests.